Great customer service is helping to allow full-service construction firm Morgan Ashurst to deliver the best possible deal to its customers in the education sector.
The organisation has been contracted to two Hull projects under the Building Schools for the Future initiative, which could see work given to local electricians in the area.
North-east managing director Gordon Ray explains the importance for Morgan Ashurst of providing a good quality of service.
"Our strategy for winning and retaining business is to try to be the best at what we do," he says.
"That means not just providing our customers with a high-quality product but giving them an exceptional customer service too."
He adds that the firm also works closely with its suppliers and its people, making sure that they know they are valued and in return benefiting from their willingness to "go that extra mile".
Mr Ashurst concedes that the market is challenging at present, but reveals that Morgan Ashurst is still looking to expand into new areas and to build on existing partnerships.
Firms hoping to do the same may want to heed the advice relating to delivering the best possible quality of service to clients, with professional electrical qualifications one way of demonstrating capability from the outset.
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